Behavioral Health Coverage

Behavioral Health Coverage: Your Rights

Prior Authorizations, Appeals, and Grievances

If you ever have problems with any part of your behavioral health coverage, federal laws give you the right to:

• Get a prior authorization (also called an organization determination) to find out if we’ll cover a specific treatment, device, or service
  
• Make an appeal if you don’t agree with our decision about a prior authorization
  
• File a complaint (grievance) related to a Devoted provider, your plan, or another part of your care